This improvement experience emphasized that the provision of quality ANC is dependent on various factors such as regular supply of iron and folate supplements. It is possible to strengthen these factors, as seen through the work of the USAID HCI Project in Kenya, by targeting all levels of the health system in a coordinated manner - local facilities, regional and national levels. By so doing, we were able to improve the supply and utilization of hematinics. The results suggest that applying QI approaches can improve the availability of essential drugs.
Additionally, this improvement experience demonstrates the importance of the use of data for decision-making at the facility-level. Using the data instead of just collecting it for reporting to higher levels can enable managers of small health facilities to take actions to address gaps in care, such as purchasing essential drugs in the absence of a national supply. This can ensure that services do not collapse when bottlenecks arise at the national procurement level. It is worth noting that about one third of the members of the Quality improvement teams are also members of the facility management committee which manages the facility budget, demonstrating the importance of involving decision-makers in quality improvement efforts.
With these lessons in mind, it is important to highlight that despite our initial successes in procuring these essential drugs at the local level, facilities are still awaiting supplies from KEMSA to normalize. Moreover, the coverage of pregnant women receiving a 3-month supply of folate and iron still has not increased to 100%. The QI teams have put in more effort to increase this coverage as well as improve compliance with the iron tablets along with other aspects of ANC/PMTCT services.
This case report has a limited sample size and generalizability, but it showcases the importance of working across all levels of the system and the use of data for decision making at all levels. Quality improvement activities are often hampered by challenges of irregular supplies. It is hoped that this case study will provide impetus to quality improvement activities to surmount some of the challenges of supplies and equipment by applying the same methodologies they use to improve compliance with service delivery standards.